Refund policy
Return and Refund Policy
Thank you for shopping with Aborder Products Inc.
Returns
We accept eligible returns within 30 days of delivery. Items must be unused and in the same condition received, including the original packaging.
There is no restocking fee, and we provide free return shipping for eligible returns within the contiguous 48 United States and Washington, DC.
To start a return, email support@aborderproducts.com with your order number. Once your return is approved, we will provide return instructions and a prepaid return shipping label.
Non-returnable Items
Clearance items, custom products, and items marked as final sale cannot be returned.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds are issued to your original payment method within 3 to 5 business days. Your bank or payment provider may require additional time to post the refund.
Exchanges
We replace items when they arrive damaged, defective, or incorrect.
If you would like a different item for another reason, return the original item for a refund and place a new order.
Damaged, Defective, or Incorrect Items
Contact us within 7 days of delivery if your item arrives damaged, defective, or incorrect.
Email support@aborderproducts.com with your order number and clear photos of the issue. We will review the problem and arrange an appropriate replacement or refund.
Return Shipping
We provide free return shipping for eligible returns within the contiguous 48 United States and Washington, DC.
After your return request is approved, we will provide a prepaid return shipping label and return instructions.
Contact
Email: support@aborderproducts.com
400 E. Las Colinas Blvd., Suite 920
Irving, TX 75039
United States