Refund Policy

Thank you for shopping with Aborder Products Inc. If something is not right, we want to help.

Returns

You may return most items within 30 days of delivery. The item must be unused and in the same condition you received it, including the original packaging.

There is no restocking fee, and return shipping is free for eligible returns.

To start a return, email support@aborderproducts.com with your order number. Once your return is approved, we will provide return instructions and a prepaid return shipping label.

Items we cannot accept

Clearance items, custom products, and items marked final sale cannot be returned.

We currently accept returns only from the contiguous 48 United States and Washington, DC.

Refunds

Once we receive and inspect your return, we will let you know whether the refund has been approved.

Approved refunds are issued to your original payment method within 3 to 5 business days. Your bank or payment provider may require additional time to post the refund.

Exchanges

We replace items when they arrive damaged, defective, or incorrect.

If you would like a different item for another reason, return the original item for a refund and place a new order.

Damaged, defective or incorrect items

Contact us within 7 days of delivery if your item arrives damaged, defective, or incorrect.

Email support@aborderproducts.com with your order number and clear photos of the issue. We will review the problem and arrange an appropriate replacement or refund.

Return shipping

We provide free return shipping for eligible returns within the contiguous 48 United States and Washington, DC.

After your return request is approved, we will provide a prepaid return shipping label and instructions.

Cancelling an order

Orders are processed quickly. If you need to cancel an order, email us as soon as possible with your order number.

If the order has already shipped, it must be handled through our return process.

Packages marked delivered

If tracking shows your order as delivered but you have not received it, contact us at support@aborderproducts.com. We will review the shipment details and help determine the appropriate next step.

Billing

Charges from our store appear on your statement as ABORDER PRODUCTS INC.

If you do not recognize a charge or have a question about an order, contact us at support@aborderproducts.com.

Contact

Email: support@aborderproducts.com

400 E. Las Colinas Blvd., Suite 920
Irving, TX 75039
United States