FAQ

What is the estimated delivery time for my order?

We offer free standard shipping to the contiguous 48 United States and Washington, DC.

Orders are delivered within 3 to 7 business days. You will receive a tracking number by email as soon as your order ships.

What is your return policy?

Most items may be returned within 30 days of delivery, provided the item is unused and in its original condition and packaging.

There is no restocking fee, and we provide free return shipping for eligible returns.

Clearance items, custom products, and items marked final sale cannot be returned.

Email support@aborderproducts.com with your order number to start a return.

What should I do if my order arrives damaged, defective, or incomplete?

Contact us within 7 days of delivery.

Email support@aborderproducts.com with your order number and clear photos of the issue. We will review the problem and arrange an appropriate replacement or refund.

My tracking says delivered but I never received my order. What should I do?

Email support@aborderproducts.com with your order number.

We will review the tracking and shipment details and help determine the appropriate next step.

Can I cancel my order?

Possibly. Orders move quickly, so please email support@aborderproducts.com as soon as possible with your order number.

If the order has already shipped, it must be handled through our return process.

Who pays for return shipping?

We provide free return shipping for eligible returns within the contiguous 48 United States and Washington, DC.

Once your return request is approved, we will provide a prepaid return shipping label and return instructions.

Do you ship internationally?

No. We currently ship only to the contiguous 48 United States and Washington, DC.

We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

Will sold-out items be restocked?

Popular items may be restocked when inventory becomes available. Subscribe to our newsletter to receive updates about restocks and new arrivals.

Do any products require assembly?

Some products may require simple setup or installation. Please check the product description and follow the instructions included with the product.

We do not provide assembly or installation services.